Got questions? This way.
FAQs, quick fixes, and official info on every feature.
Can't find your question here, try our support forums.
General Information:
This section provides an overview of what Cogni is, how it works, and how it can benefit your business. Whether you're curious about compatibility, getting started, or what types of businesses can use Cogni, this section will clarify all your foundational questions.
Cogni is an AI-powered receptionist solution designed to automate client communication, streamline workflows, and improve lead management for businesses, particularly law firms. By using voice AI, it answers calls, manages appointments, and captures key information—all without manual intervention
While Cogni is especially tailored for law firms, it is also ideal for businesses across industries that rely on client communication, including medical offices, service providers, and more. If your business handles a high volume of client inquiries and appointments, Cogni can enhance efficiency and improve customer experience.
Yes, Cogni integrates seamlessly with various tools like CRM systems, scheduling software, and communication platforms such as Slack. Our integration options are designed to enhance your existing workflows without the need for extensive changes or new systems.
Cogni can manage multiple communication channels, including phone calls, emails, and even text messages. Our AI receptionist can respond to inquiries and ensure no client interaction is missed, regardless of the platform used.
Getting started with Cogni is easy. You can sign up through our website, choose the plan that best fits your business, and our team will guide you through the setup process. If you have any questions, we're here to assist you every step of the way.
Features and Functionality:
In this section, you’ll find detailed information about the features that Cogni offers. From AI-powered call answering to advanced integrations with your existing systems, learn about the functionality available at different pricing tiers and how Cogni can be customized to fit your needs.
Cogni’s plans include AI-powered call answering, appointment scheduling, client intake, lead management, and more. Each tier offers different levels of functionality to suit your business needs, with additional advanced features available on higher plans.
Yes, Cogni allows for full customization of call scripts and automated responses. You can tailor how the AI receptionist interacts with clients based on your business’s specific requirements and tone, ensuring a personalized client experience.
Cogni takes data security seriously. We use encryption and other security protocols to protect client data and ensure that all communications are safe and private. Our platform is compliant with industry standards to ensure your data is always secure.
English is currently the primary language supported by Cogni, but we are working on adding additional languages in the future. We aim to offer a seamless experience for clients who speak different languages as we expand our capabilities.
Absolutely! Cogni integrates with a wide range of scheduling and CRM tools. Whether you're using software like Calendly, Google Calendar, or industry-specific platforms, we ensure seamless integration so you can maintain your workflow without disruption.
Pricing, Support and Billing:
Here, we answer your questions about Cogni’s pricing structure, setup fees, customer support options, and billing policies. Whether you're considering the right plan for your business or need help with billing, this section will ensure you have all the necessary details.
We offer three pricing plans based on your business needs. The entry-level plan is perfect for small businesses, while our higher-tier plans provide more advanced features for larger firms or businesses with complex workflows. For more detailed pricing, visit our pricing page or contact us for a custom quote.
Yes, there are one-time setup fees to ensure proper configuration and smooth onboarding. These fees cover the time and resources required to tailor the system to your business needs. However, there are no hidden charges, and everything is transparent from the beginning.
Yes, we offer ongoing customer support to assist you with any questions or technical issues. Our team is available via email, phone, or live chat to ensure your business continues to run smoothly with Cogni. We also offer training resources and detailed documentation.
Yes, you can upgrade or downgrade your plan at any time based on your evolving business needs. If you find that you need more features or less, simply contact our support team, and we will make the necessary adjustments.
While we do not offer refunds as part of our standard policy, we are committed to your satisfaction. If you experience any issues or are not fully satisfied with your purchase, our dedicated support team will work closely with you to resolve any concerns and ensure you get the most value from our service. Our goal is to provide a seamless and positive experience for all our customers.
